|
|
 CUSTOMER SUPPORT SERVICES
GMT has tremendous expertise in facilitating Customer support services to Fortune 1000 companies and 'growth leaders'. We help institutions from diverse domains to have an access to their customers through our remote accessing agents and technologies and address customer service needs across various channels. From a debit card customer who would like to access his latest billing information (inbound) to a product purchaser who would like to check out the service schedule he is being offered, we ensure we provide a customer satisfying resolving of the issue. These services are delivered across voice and non-voice media like e-mail and the web.
This segment of agents stress on:
Addressing customer queries - from product queries to complaints to general enquiries.
Inbound Transaction helpdesk - booking, billing, verification, collections etc.
Customer retention.
Cross-sell / up-sell purchases.
Research escalated cases and provides solution.
Compliant and query resolution.
Activation and change of services.
Billing queries.
Product information support.
Order management.
Warranty / replacement support.
Booking and reservations.
Loyalty programs.
Account queries and maintenance.
Insurance claims calls.
|
|