1800031265 +911243297823   Home Contact Us Site Map  
Search :
EXPERTISE
Overview
Integrated Customer
   Interaction
    Technical Support
    Customer Support
    Offshore Sale Services
    Optimized eMail Solution
Business Process
   Outsourcing
    Backoffice Operations
    e-Solutions
Knowledge Process
   Outsourcing
Case Studies
 
CUSTOMER SUPPORT SERVICES

GMT has tremendous expertise in facilitating Customer support services to Fortune 1000 companies and 'growth leaders'. We help institutions from diverse domains to have an access to their customers through our remote accessing agents and technologies and address customer service needs across various channels. From a debit card customer who would like to access his latest billing information (inbound) to a product purchaser who would like to check out the service schedule he is being offered, we ensure we provide a customer satisfying resolving of the issue. These services are delivered across voice and non-voice media like e-mail and the web.

This segment of agents stress on:
Addressing customer queries - from product queries to
   complaints to general enquiries.
Inbound Transaction helpdesk - booking, billing,
   verification, collections etc.
Customer retention.
Cross-sell / up-sell purchases.
Research escalated cases and provides solution.
Compliant and query resolution.
Activation and change of services.
Billing queries.
Product information support.
Order management.
Warranty / replacement support.
Booking and reservations.
Loyalty programs.
Account queries and maintenance.
Insurance claims calls.
 

Why Outsource Why India Why GMT
  Home Contact Us Site Map  
Copyright © 2005-2006 GMT TELETECH Pvt. Ltd. Design and Developed by Futuristic Software Consultancy