For most small businesses, establishing and maintaining an in-house Help Desk Call Center is an expensive and risky undertaking. Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity. GMTPL's Help Desk Outsourcing Support Services offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.

GMTPL's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features include:

Call Center Phone Support for desktop help and network troubleshooting is provided by GMTPL's staff of Microsoft-certified experts. The experience of GMTPL's support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.

Optional Secure Remote Access allows GMTPL's support experts to see exactly what your customers see and makes it possible find quick solutions to problems that might otherwise require an expensive onsite visit.

Initial System Assessment gives GMTPL the opportunity to evaluate and record desktop configurations, network architecture and security, and critical applications. This optional service speeds up problem resolution by providing Propgent's support experts with a comprehensive technical context from which to analyze Help Desk incidents.

Expert Prioritization and Escalation, based on GMTPL's extensive experience providing phone support, makes it possible to determine which problems require immediate remediation and which problems are appropriate for scheduled resolution. Because GMTPL has extensive networking and applications capabilities, GMTPL can respond quickly to escalation points with field-level experts certfied by Microsoft anfd Cisco. GMTPL offers onsite service anywhere in the San Francisco Bay Area, Northern California, the Central Valley and the Monterey Peninsula.

Billing is on an Hourly Basis, so that you pay only for the support services that you receive. There are no retainer or subscriber fees, and no special startup or termination charges. Optional services such as system assessment or setting up secure remote access are also billed by the hour.

Applications Expertise is available from GMTPL's Experts Team, a group of specialists with in-depth knowledge and long working experience in key technologies.